FAQs

Toward the end of your 30-day Skoon trial, and then every 4 weeks for 1 cat, you’ll receive 8 lbs. of Skoon, which should last, on average, one month. Remember, you can always customize your order quantity or delivery schedule by logging into your account.

Every Skoon purchase includes a 30-day money-back guarantee. We’ll also notify you before your subscription renewal to edit or update your order.

You can sign up for our 30-day trial offer and cancel at any time within the period to get a full refund. Our subscription updates will even notify you before your litter has been shipped! We know Skoon’s cat litter is worth the try for your purr-fect pet!

No, there is no fee to join Skoon’s kitty litter subscription.

Yes. Skoon is a subscription kitty litter service that ships our revolutionary litter straight to your door. To customize the details of your order, login to your account.

Orders are processed and shipped within 2-3 business days via FedEx SmartPost. Please allow additional days in transit for delivery. Orders are not shipped or delivered on Weekends or Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Skoon Cat Litter is only available for orders with delivery addresses within the continental United States. We do not offer shipping to U.S. Territories, APO/FPO/DPO addresses or International Shipping.

Enjoy all the benefits of Skoon without any commitment or minimums. To customize or cancel your order, login to your account, click cancel and you’re done! It’s that easy.

To change your payments for your subscriptions, select ‘Subscriptions,’ then navigate to “Change Payment” and select or add a credit card, or switch your payment preferences to Paypal. You can choose to update the payment method on all your subscriptions at once within your account Dashboard.

For more of your subscription offer payment details, navigate to ‘Subscriptions,’ where you can click on “Change Offer.” This will provide you with a breakdown of it, showing the start date, last and next payment date, as well as the delivery frequency.

Keep in mind that adding or editing a payment method in this section will not affect your current subscription. To update the payment method in a specific subscription, you need to go to the ‘Subscriptions’ section, view the subscription details and select ‘Change Payment.’ This can only be done in Active subscriptions.

While you cannot choose the day your subscription arrives, you can choose the day it’s processed and shipped. Keep in mind that you will not be able to choose the same day or a day after the date you select.