FREQUENTLY ASKED QUESTIONS, LEARN ABOUT SKOON
As a proud cat owner, you’re faced with seemingly endless choices for products that can improve your cat’s life, and kitty litter is no exception. Since there is nothing like Skoon cat litter on the market, you probably have a lot of questions. Read our FAQs to learn about Skoon, diatoms, and why Skoon is exactly what your cat needs.
Learn About Skoon All Natural Cat Litter Product Information
What can I do to help my cat transition to Skoon?
If your cat is having difficulty transitioning, we recommend introducing Skoon when there are no other changes or stressors in your cat’s life. You can try the following:
- Place your old cat litter bin next to the new Skoon litter box.
- Let the old box ‘age’ and do not remove the soiled litter.
- Your cat will default to the Skoon litter box since cats prefer clean and tidy.
- Every cat is different, just take your time and be patient.
If you’re not sure if your cat is using the box, keep in mind that Skoon absorbs liquids and odors so thoroughly on contact that you may not realize your cat IS using its box! There will be no tell-tale odors or even moisture.
What happens if Skoon is ingested?
If Skoon is accidentally swallowed, don’t worry. It should pass through just like any other solid, as Skoon is 100% non-toxic and will not swell up inside your kitty, creating severe digestion problems.
Does Skoon detect bacteria or alert cat owners of any health problems their cat may be experiencing?
No. While Skoon provides amazing absorption and odor-eliminating properties, it does not detect any type of disease, bacteria or health issues.
To avoid any bacteria growth, be sure to remove solid waste and change the litter regularly. If you suspect any additional health concerns with your cat, talk to your vet immediately.
Is Skoon flushable?
No. We don’t recommend flushing Skoon, or any used kitty litter, as this may lead to clogged toilets, plumbing issues, and further health concerns.
Does Skoon work with automatic cat litter boxes?
Not at this time, but stay tuned!
How do I use Skoon Cat Litter?
For Skoon’s disposable kitty litter box, Open the box, press and fold the caps in. Your disposable cat litter box is now ready to use, and each 4-pound box of Skoon should last about 2-3 weeks for one cat.
To use Skoon’s bagged litter, fill the litter box two inches deep with Skoon Cat Litter (about half a bag on a standard size box). Adjust if you have more than one cat by adding more Skoon into a larger litter box.
Remove and dispose of solids as needed using a non-clumping litter scoop, then stir the pebbles to maximize Skoon’s absorption power.
When you notice the Skoon pebbles begin to change to an off-white color, it is time to dispose and replace!
Is Skoon healthy and safe for my cat?
Absolutely! Skoon is certified as non-toxic, low dust and hypoallergenic, making it perfectly safe and healthy for everyone in your home. Skoon’s safety lies in two key factors: its physical structure and mineral contents. Skoon cat litter is made up of small rocks or pebbles, and because of its much larger size and weight, it represents no hazard for inhalation.
We’ve subjected Skoon to toxicity testing to ensure its safety. The official toxicity report, generated by a third-party lab, shows all Skoon’s ingredients are well known and have a history of safe use in the marketplace with no reports of adverse effects or reactions.
What is Skoon and how does it work?
Skoon is an all-natural, non-clumping, lightweight, eco-friendly cat litter solution to cat waste. Rather than using clay components like traditional cat litter, Skoon cat litter is made from highly absorbent Diatom pebbles, which replicate a microscopic, sponge-like structure that absorbs urine while trapping and eliminating odor.
We take the diatom pebbles and supercharge their absorption capabilities through our unique low heat-thermal activation process.
The result? A sponge like structure that absorbs liquids by capillary force from the inside out, trapping and destroying the bad odor causing particles from urine and rapidly drying up solids for easy removal. Urine is absorbed in seconds, so it always stays clean and dry, leaving no trace and best of all absolutely NO ODOR!
With this unique mineral, Skoon Cat litter is revolutionizing quality cat litter through an All Natural and biodegradable*, low maintenance, non clumping kitty litter solution.
*Will break down into small pieces if left uncovered in sunlight. Meets or exceeds OECD Test Guidelines for Inherent Biodegradability. Testing did not account for landfill or other disposal conditions that may inhibit biodegradability.
Skoon Science & Our Diatom Friends
Is Skoon cat litter environmentally-friendly?
Yes. Skoon is 100% organic and non-toxic, therefore qualifying it as an environmentally-friendly product.
What is the difference between Skoon Cat Litter and Diatomaceous Earth?
It all goes back to where the two originate. The only thing Skoon has in common with diatomaceous earth is that they’re both derived from diatomite. Diatomaceous earth is pounded and ground into a fine powder, and can be sold with other chemicals or minerals mixed in (depending on the product).
Skoon is taken from diatomite and chipped away into chunks and pebbles, then heated to absorption and structural perfection. And that’s it! Because it’s not ground into powder or mixed with anything else, the substantial pebbles stay in your cat’s litter box, absorb odors and moisture effectively, and doesn’t pose any threat of being inhaled (unlike diatomaceous earth products).
What are diatoms?
Diatoms are a major group of single-celled algae, found in the oceans, waterways and soils of the world, generating about 20 percent of the oxygen of the planet. Check out their full biological makeup here!
How is Skoon different from other cat litter?
Most cat litters are made from clay, clay compounds and various chemicals.
Skoon cat litter, however, is purely diatomite. We’ve broken down large diatomite boulders to pebble size and no smaller. These diatomite boulders are concentrated and compressed deposits of diatoms, fossilized algae skeletons that once produced the oxygen we breathe today.
To ensure the structure, absorption and durability of our Skoon pebbles with minimal dust, we heat-treat every pebble so you get the best kitty litter. This process increases the ionizing capacity of Skoon’s sponge-like structure, which does a few things:
- Effectively traps odor-causing particles
- Decreases moisture concentration
- Maximizes absorption
Skoon Cat Litter Subscriptions
Can I change the date of my subscription delivery?
While you cannot choose the day your subscription arrives, you can choose the day it’s processed and shipped. Keep in mind that you will not be able to choose the same day or a day after the date you select.
How do I change my payment or subscription offer options?
To change your payments for your subscriptions, select ‘Subscriptions,’ then navigate to “Change Payment” and select or add a credit card, or switch your payment preferences to Paypal. You can choose to update the payment method on all your subscriptions at once within your account Dashboard.
For more of your subscription offer payment details, navigate to ‘Subscriptions,’ where you can click on “Change Offer.” This will provide you with a breakdown of it, showing the start date, last and next payment date, as well as the delivery frequency.
Keep in mind that adding or editing a payment method in this section will not affect your current subscription. To update the payment method in a specific subscription, you need to go to the ‘Subscriptions’ section, view the subscription details and select ‘Change Payment.’ This can only be done in Active subscriptions.
What is your cancellation policy?
Enjoy all the benefits of Skoon without any commitment or minimums. To customize or cancel your order, login to your account, click cancel and you’re done! It’s that easy.
What is your shipping policy?
Orders are processed and shipped within 2-3 business days via FedEx SmartPost. Please allow additional days in transit for delivery. Orders are not shipped or delivered on Weekends or Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Skoon Cat Litter is only available for orders with delivery addresses within the continental United States. We do not offer shipping to U.S. Territories, APO/FPO/DPO addresses or International Shipping.
Does my purchase enroll me in automatic shipping every month?
Yes. Skoon is a subscription kitty litter service that ships our revolutionary litter straight to your door. To customize the details of your order, login to your account.
Should I expect any subscription fees to join?
No, there is no fee to join Skoon’s kitty litter subscription.
Can I Try Skoon on a Trial-Basis?
You can sign up for our 30-day trial offer and cancel at any time within the period to get a full refund. Our subscription updates will even notify you before your litter has been shipped! We know Skoon’s cat litter is worth the try for your purr-fect pet!
How does the Skoon Subscription Program work?
Toward the end of your 30-day Skoon trial, and then every 4 weeks for 1 cat, you’ll receive 8 lbs. of Skoon, which should last, on average, one month. Remember, you can always customize your order quantity or delivery schedule by logging into your account.
Every Skoon purchase includes a 30-day money-back guarantee. We’ll also notify you before your subscription renewal to edit or update your order.
Skoon Cat Litter Account Details
Is there a way I can change my billing and shipping information?
You can view and edit your different billing and shipping addresses, as well as add new addresses under your account Dashboard.
Where do I find my subscription information?
You will find the subscription(s) number, status, next payment date, amount and frequency of delivery, as well as the details for each subscription under your account Dashboard.
Is there a way to cancel my orders and subscriptions?
You can cancel ongoing orders, as long as they have not been shipped yet. To cancel your subscriptions, change payment or modify the offer and next shipping date, click “View” at the right on the subscription.
I have an order with a Pending Payment. What does this mean, and what should I do?
If you have an order with Pending Payment, just click Pay and confirm your billing information to get that order going. You will find the order details, related subscriptions and addresses for each order under your Dashboard.
How do I find and view my orders?
You can find all of your orders, as well as your order numbers dates, status and totals within your dashboard. Find all the orders you´ve created, along with the order number, date, status and total.
What is the Dashboard for?
Under your Dashboard, you’ll find all of your upsells, important notices and promotions, as well as your account information, like your name, email and password. Make sure to click “Save Changes” once you are done.
How do I find my Dashboard?
Your Dashboard can be located in the upper right-hand corner of the Skoon website under ‘My Account.’
Where can I find my account details?
All of your account details, such as your name, your billing address, shipping information, subscriptions, orders, usernames and passwords can be found in your Dashboard.
How do I make changes in my account?
It’s easy! To customize your order, cancel or make changes to your account, log in to skooncatlitter.com/my-account/
How do I access my order information?
Simply go to skooncatlitter.com/my-account/ anytime you want. Here, you can see the status of your order and make any necessary changes to your subscription.