FREQUENTLY ASKED QUESTIONS

What does the word ‘Skoon’ mean?

We admit it. It’s an unusual name for a totally unique cat litter. We borrowed the word ‘Skoon’ meaning ‘clean’ from the Afrikaner language. For us, Skoon cat litter is the epitome of ‘clean’: It encapsulates and traps urine odors; it’s 99% dust-free; and it won’t track all over the house. That’s clean! That’s Skoon!


THE LITTER


What is Skoon and how does it work?

Skoon is the cat litter you have to try to believe. Yes! -- It really does absorb and trap cat litter odor. The litter consists of biodegradable, naturally absorbent, fossilized remains of tiny, aquatic organisms called diatoms. You may know it as ‘diatomaceous earth.’ We subject this diatomaceous earth from Patagonia to our special ‘Diatomax’ process to supercharge its absorption capabilities. These thirsty, porous pebbles now quickly wick up all liquid, locking in both moisture and associated odors inside. Amazingly, the pebbles remain dry on the outside!


As a result, Skoon cat litter doesn't need to clump to be effective. You do not throw out clumps of urine, meaning you need less litter. All you do to enjoy your home – free from litter box smells – is to remove the poo daily, and stir the litter every other day or so to redistribute the pebbles and help evaporation occur. You save time and hassle by significantly reducing the maintenance associated with your litter box, not to mention saving landfills from additional tons of used clay litters.


Is Skoon healthy and safe for my cat?

Unlike mass-market cat litters, Skoon is healthy and safe for both you and your cat! Dust from traditional cat litters, plus perfumes and additives, can cause respiratory issues for both humans and cats. Skoon is 99% dust-free. It has no artificial ingredients to trigger allergies, and it won’t stick to your cat´s paws.


Should your cat somehow ingest Skoon, it will pass right through without ballooning up… unlike traditional clay litters which can swell to 15 times normal size and cause severe abdominal issues for cats.


If you find that your cat eats Skoon, do not be alarmed. 


Skoon is safe for your cat. Using Skoon is healthier for YOU too! No more fussing with used cat litter or breathing in clay dust. (Always wash your hands thoroughly after scooping or handling used cat litter.)


Why does my cat eat Skoon?

What would lead a cat to eat Skoon pebbles, or any litter for that matter? This ‘strange’ cat behavior actually is somewhat common due to several causes:


Curiosity:

Cats, especially kittens, occasionally taste sand or litter out of curiosity. Just like human babies, they learn by sticking things into their mouths. With diatomaceous earth, nothing usually happens as it passes right through. However, it is very important not to let a cat of any age eat clay litters that can swell up inside them creating severe digestion problems. Skoon is safe, even if your cat nibbles it. Don’t worry, this behavior often disappears with age.


Cats eat litter due to stress and boredom:

Every cat differs, but some cats chew on inedible things when they become stressed, depressed or even bored. It’s true - cats tend to stress out more easily than dogs. Situations such as the death of a partner, the arrival of another animal at home, having visitors or taking a trip can place undue stress on many cats. It is common after surgical procedures, for cats to eat their litter for a few days. As long as your cat is eating Skoon and not clay litter, which can cause severe health problems, he or she is probably okay. The behavior will likely pass in a few days with no adverse effects.


Is Skoon cat litter environmentally friendly?

Absolutely! Skoon is 100% natural, non-toxic, and biodegradable.


On the other hand, five billion pounds of clay litter is mined, used, then dumped into landfills annually. Clay is not biodegradable, so its effect on landfills is a grave environmental concern for many.


In contrast, Skoon is 100% biodegradable and lightweight… this means by using Skoon, you reduce your cat’s carbon paw print over her lifetime.


How does 8 pounds of litter last an entire month?

Skoon is pretty amazing – and its benefits may be difficult to believe until you’ve actually tried it. Make sure you stir fresh pebbles away from the sides and corners of the box when you remove the solid wastes. This keeps all the thirsty Skoon pebbles in circulation, available to absorb all wetness and odors until saturated. Stirring also helps with water evaporation, leaving more ‘space’ for Skoon pebbles to keep absorbing odors.


Skoon is a clump-free litter, made of highly absorbent diatomaceous earth, so you need less of it to do the same job. Traditional clumping litters turn urine into large, bulky clumps you have to remove and throw away. When you toss the urine clumps out, you are also throwing away the litter, so you constantly need to replace it throughout the month. This means more heavy bags of cat litter and more trips to the store. Since Skoon is non-clumping, you only remove your cat’s poo deposits, leaving litter in the box where it belongs. So yes, one 8 lb bag, or 2 4-lb. disposable litter boxes, lasts an entire month!


When do I change the litter?

When you open a bag or box of Skoon, the litter looks whitish and fresh. Every few days or whenever you remove your cat’s solid deposits, stir the litter around a bit to pull fresh litter from the box corners into the center. Redistributing the pebbles in this fashion ensures maximum absorption and water evaporation. Over the course of time, about 2-3 weeks for one cat, you will notice the whitish color of the litter darken to off-white. That’s your signal that each pebble has become saturated, and it’s time for fresh Skoon.


Doesn’t Skoon cost a lot more than regular litter?

Not really. Cheap clay and clumping litters actually cost more to use than you think because you have to use much more to do the same job. Skoon is ultra absorbent, so one 8-lb. bag or 2 4-lb. disposable boxes is all you need for a whole month!


Can Skoon be used for multi-cat households?

Absolutely! Multi-cat households love Skoon.


Does Skoon work with automatic cat litter boxes?

No, the shape of the pebbles would make using an automatic cat litter box difficult. We recommend trying Skoon in a regular litter box. You’ll be surprised how clean and fresh your home will smell without the litter box odors, and how easy and low-maintenance Skoon already is to use!


SUBSCRIPTION PROGRAM


How does the Skoon Subscription Program work?

Toward the end of your 30-day Skoon trial, and then every month thereafter, we will send you a 30-day supply of Skoon cat litter. (That’s 2, 4-lb. disposable litter boxes or an 8 lb. bag, every 30 days.) We will charge your credit or debit card monthly with the guaranteed low price of $19.95 unless you cancel. You’ll never pay SHIPPING – That’s on us!


Enjoy all the benefits of Skoon with no commitment and never any minimums to buy. So if our ‘every month’ delivery schedule isn’t right for you, just call us! To customize your order, or to cancel future shipments and charges, go to myorder.skooncatlitter.com anytime. Every Skoon purchase includes a 30-day money-back guarantee of the purchase price.


Is there a fee to join?

No. There is no fee to join Skoon’s Subscription Program. You’ll enjoy a ‘litter box odor’-free home and you won’t have to lug heavy litter home or chisel out a smelly box! To customize your order, or to cancel future shipments and charges, go to myorder.skooncatlitter.com anytime.


When do new orders arrive?

Your membership includes a new supply for one cat every month. New and refill orders ship on the monthly renewal date, or on the next business day if your renewal date falls on a weekend or holiday. We will send you tracking information by email once we ship your order.


What is your cancellation policy?

Enjoy all the benefits of Skoon with no commitment and never any minimums to buy. To customize your order, or to cancel future shipments and charges, go to myorder.skooncatlitter.com, click cancel and you’re done! It’s that easy.


What about ordering just a single box of Skoon to try it first?

Sorry. Our conscience (and our accountants) won't let us do that. We know that once you and your cat truly experience all the benefits, such as having an 'odor-free litter box' home, you'll want more Skoon. So, enjoy the 30-day trial service, then cancel if Skoon isn't the best litter you've ever used. (We doubt you will, but we've made it super easy. Just go to your account or call.)


What if I have several cats?

All the more reason to enjoy your home without tell-tale litter box odors! We base our continuity program on one cat because the math is easy. No worries, though… if you have more than 1 little darling at home, simply call the smart folks in our customer service department. They can put you on a delivery schedule that right for you and your furry friends. By the way, families who have more than 1 cat LOVE Skoon!


Is it possible to buy more than one bag at a time? Does Skoon have bulk discounts?

Absolutely. Skoon offers a multi-bag service too. Just select how many bags you want and how often or let Customer Service help you customize your order.


How do I make changes to my subscription?

To customize your order, or to cancel future shipments and charges, go to myorder.skooncatlitter.com anytime. If you have any issues, you can also contact our Customer Service Team at (888) 433-9089.


THE BAG


How much of Skoon should I use for a month?

Each 8-lb bag of Skoon will last an entire month for one adult cat in an average-sized litter box (11" x 15"). Fill the litter box with 2-3 inches depth of Skoon. If you aren't getting the proper amount depth in your litter box, talk to us! We'll set you up with the perfect subscription plan for your needs.


THE BOX


How do I use the Disposable Skoon Litter Box?

1.- To assemble the box:

Open the Box. Press and fold the caps in. It’s that simple: Your cat’s disposable litter box is ready to use!


2.- To maintain the box…

Simply remove poo deposits daily. Then stir the thirsty Skoon pebbles around and away from the box corners to redistribute so each can fully do its job.


3.- To replace the box…

In 2-3 weeks when the color of the pebbles change to off-white…simply seal the used litter box and toss. Set out a new one.


How big is the Skoon box?

Our disposable box is big enough to keep all the litter inside; small enough not to take up too much space in your home; and cozy enough for cats to love it! (Or: 15 x 9 ¾ x 7 inches tall.)


TRANSITION


What if my cat isn’t using the Skoon litter?

First, are you SURE your cat isn’t using its new Skoon cat litter? Has it been 1 day? 2 days?


Skoon absorbs liquids and odors so thoroughly on contact that you may not realize your cat IS using its box! There will be no tell-tale odors or even moisture.


Every cat is different, but with a little patience even the most persnickety cat usually falls in love with Skoon because cats have ‘hunter instincts.’ They like ‘safe’ enclosures like our disposable box, and they like to hide odors (which is why they bury their waste.) Once your cat knows Skoon locks odors away, she’ll feel like you’ve given her what nature intended.


However, if your cat resists change, introduce Skoon when there are no other changes or stressors in your cat’s life. Using the disposable litter box (or a litter box of your own), set Skoon next to your cat’s familiar litter. Then stop scooping the old litter. Cats like clean and tidy so as the old litter gets dirtier, your cat will decide he likes having the clean Skoon option. Soon, you can remove that nasty old litter tray because your cat will be choosing Skoon every time!


MAINTENANCE


Will the litter supply really last a whole month?

Skoon is pretty amazing – and its benefits may be difficult to believe until you’ve actually tried it. Your 8-lb Skoon supply (whether in 1 bag or in two disposable litter boxes) is enough to last one cat a whole month. Each compact disposable litter box will keep one cat happy for 2 to 3 weeks, or more if your cat also has access to the outdoors. Make sure you stir fresh pebbles away from the sides and corners of the box when you remove the solid wastes. This keeps all the thirsty Skoon pebbles in circulation, available to absorb all wetness and odors until they become saturated. Stirring Skoon also helps the water content evaporate, keeping the porous Skoon pebbles available for absorbing more odors.


How do I dispose of the litter box?

We consider our disposable litter box one of the great features of new Skoon Cat Litter. Cats love it, and no more messing with dirty litter boxes! When the Skoon pebbles are all saturated (you’ll know this by the color change to off-white), simply fold the box up, seal and discard. Open a fresh disposable litter box of Skoon and set it down in place of the old box.


What do I do with the waste?

Skoon is a non-clumping litter. The super Diatomax litter absorbs the urine and odor completely, trapping it inside. You only need to remove solid wastes. Just throw it away like you normally would, but we recommend that you do not flush.


SHIPPING


Does my purchase enroll me in automatic shipping every month?

Skoon is a subscription service that ships our revolutionary litter straight to your door every month. To customize your order, or to cancel future shipments and charges, go to myorder.skooncatlitter.com at any time.


Do you have international shipping?

Unfortunately, no. We can only ship within the continental U.S.A.


When will my refill order arrive?

We send your refill orders and ship enough cat litter for one month with each delivery. Since each box should last 2-3 weeks with one cat, so your next shipment should arrive in plenty of time. However, if you find the delivery schedule is not right for you, or wish to customize future shipments, go to myorder.skooncatlitter.com.