REVIEWS

Skoon Review By Nancy

(Edited By Reviewer)
Lasting Odor free Home
Value
Works as Advertised
Customer Support
Shopping Experience
Durability
Overall

By Nancy from Avon, CO On 07/04/2019

Verified Buyer! Purchased 3 Months Ago

Great product, worst customer service ever

This is the greatest product for cat litter, zero tracking and dust, great odor control, so much neater. However, customer service is the worst I have ever experienced. Correcting any shipping errors is a complete nightmare, and shipping is not FEDEX but FEDEX to USPS, which caused us endless headaches as USPS does not deliver to our address while FEDEX does. I've had multiple phone calls, several over an hour in duration, and am still trying to resolve these issues.

Are you Satisfied overall with this product? No

Would you recommend this to a friend? Not Sure

Merchant response for this review:

Hi Nancy, Thanks for sharing with us your experience and feedback about Customer Service, it’s important to hear your feedback in order to improve our service. If there is anything we can do for you, feel free to contact us at support@skooncatlitter.com or call Customer Service at (888) 433-9089. Thanks. Kind Regards, Skoon Team